Season tickets

Prices are given in Swiss Francs.

To benefit from a discounted rate, you must present a legitimate document when collecting tickets (depending on the method chosen) and when your tickets are being checked.

VISA, EUROCARD, AMEX, JCB

Online payment is made in accordance with the terms and conditions of the SSL payment system. All information is protected and encrypted before being processed. Please verify that a padlock appears in the status bar of your browser.

Tickets cannot be exchanged or refunded, even in the event of loss or theft.

In the event of the performance being cancelled, only the event organiser may be liable for reimbursement.

Once the performance has started, seat numbers are no longer guaranteed until intermission and access to the hall will only be permitted at the appropriate time.                 

Changes to the programme or performers, such as the interruption of a performance after the first half of its duration, are not eligible for a refund.

It is forbidden to photograph, film or record performances.

Tickets can be sent by post.

Electronic tickets must be printed or downloaded onto a mobile device before attending the concert.

The order price will increase depending on the chosen retrieval method.

The OSR cannot be held responsible for loss, theft or delay in the delivery of tickets

In the event of a cancellation by the organiser, the sum paid by the audience member will be refunded at the request of the interested party within a maximum period of 30 days from the date of the show and after the return of the ticket(s) only at the OSR, rue Bovy-Lysberg 2, 1204 Geneva.

Only the OSR is authorised to deal with complaints and/or disputes relating to the product sold or service provided.

If the dispute relates to payment transactions, the banking establishment or third party responsible for the payment system may be consulted. The election of domicile is made by the OSR at its head office in Geneva. In the event of a dispute concerning the execution of the sales contract or the price payment, the Court of Geneva will have sole jurisdiction.

Other than special and written agreements, any order automatically entails acceptance of our conditions of online sale on the part of the buyer.

Confidentiality: the protection of your personal data

The personal and confidential data that you submit to us when placing an order are exclusively intended to save you time.

Your data are not at any time intended to be sold, marketed or loaned to third parties.

To find more information, see our Privacy Policy page.

SSL's secure server ensures the reliability of e-commerce by encrypting all personal data that are essential to process orders (addresses, e-mails, bank details, etc.) when they are entered.

When making a monetary transfer online, it is impossible to read this data.